Language access regulations
- DC Municipal Regulations and D.C. Register, Chapter 4-12, Language Access Act
- Policy template for covered entities with major public contact
Data collection
Translation and In-person interpretation Vendors
Telephone interpretation (LanguageLine Solutions)
- Reference Guide: How to use LanguageLine Solutions for Telephonic Interpretation
- Reference Guide: How to Set Up an Account with LanguageLine Solutions
- LanguageLine Solutions guide to generating reports
- Access your LLS account
Tips for providing translation and interpretation
- Comprehensive Language Center, Inc. guide to best practices for reviewing translations
- LanguageLine Solutions tips for working with a telephone interpreter
- Machine Translation Software in Agencies’ Websites and Mobile Apps (Updated August 19, 2024)
- Reference Guide: Types of Interpretation
- Reference Guide: Tips for communicating with LEP/NEP individuals
Multilingual taglines for non-vital documents
Interpreter services waiver form
- Interpretation services waiver form in Amharic
- Interpretation services waiver form in Chinese
- Interpretation services waiver form in French
- Interpretation services waiver form in Korean
- Interpretation services waiver form in Spanish
- Interpretation services waiver form in Vietnamese
Signage
“I Speak” Cards
- “I Speak… Amharic”
- “I Speak… Arabic”
- “I Speak… Chinese”
- “I Speak… French”
- “I Speak… Korean”
- “I Speak… Portuguese”
- “I Speak… Russian”
- “I Speak… Spanish”
- “I Speak… Tagalog”
- “I Speak… Vietnamese”
Outreach
- Reference Guide: Suggested Outreach Partners
- Reference Guide: What is the D.C. Language Access Coalition?
- Reference Guide: What are the Consultative Agencies?
Complaints
- Complaint process and timeline infographic
- Standard Operating Procedures for Investigating Language Access Complaints
- File a language access complaint online (English)
- Language access complaint form (Amharic)
- Language access complaint form (Chinese)
- Language access complaint form (French)
- Language access complaint form (Korean)
- Language access complaint form (Spanish)
- Language access complaint form (Vietnamese)
This webpage was last updated on August 30, 2024