Language access regulations & requirements

• DC Municipal Regulations and D.C. Register, Chapter 4-12, Language Access Act
• Policy Template for Covered Entities
• Creating a Multilingual Phone Tree/Automated Messaging System 

Data collection

• Guide to Data Collection
• Office of Planning State Data Center
• StatisticalAtlas.com

Translation and In-person Interpretation Vendors

• Reference Guide: Approved Vendors for Translation and Interpretation Services

Telephone interpretation (LanguageLine Solutions)

• Reference Guide: How to use LanguageLine Solutions for Telephonic Interpretation
• Reference Guide: How to Set Up an Account with LanguageLine Solutions
• LanguageLine Solutions guide to generating reports
• Access your LLS account

Tips for providing translation and interpretation

• Comprehensive Language Center, Inc. guide to best practices for reviewing translations
• LanguageLine Solutions tips for working with a telephone interpreter
• Machine Translation Software in Agencies’ Websites and Mobile Apps (Updated August 19, 2024) 
• Reference Guide: Types of Interpretation
• Reference Guide: Tips for communicating with LEP/NEP individuals

Multilingual taglines for non-vital documents

• Taglines version 1 - “Help in your language”
• Taglines version 2 - “Important notice”

Interpreter services waiver form

• Interpretation services waiver form in Amharic
• Interpretation services waiver form in Chinese
• Interpretation services waiver form in French
• Interpretation services waiver form in Korean
• Interpretation services waiver form in Spanish
• Interpretation services waiver form in Vietnamese

Signage

• Language ID Desktop Poster
• Language ID Card

“I Speak” Cards

• “I Speak… Amharic”
• “I Speak… Arabic”
• “I Speak… Chinese”
• “I Speak… French”
• “I Speak… Korean”
• “I Speak… Portuguese”
• “I Speak… Russian”
• “I Speak… Spanish
• “I Speak… Tagalog”
• “I Speak… Vietnamese”

Complaints

• Complaint process and timeline infographic
• Standard Operating Procedures for Investigating Language Access Complaints
• File a language Aaccess complaint online (English)
• Language access complaint form (Amharic)
• Language access complaint form (Chinese)
• Language access complaint form (French)
• Language access complaint form (Korean)
• Language access complaint form (Spanish)
• Language access complaint form (Vietnamese)

 

This webpage was last updated on August 30, 2024