| How to File a Language Access Complaint
Language Access complaints can be addressed both informally and formally.
Informal complaints and/or concerns should first be reported to the agency where the issue occurred. This can be achieved by contacting the agency’s Language Access Coordinator if the complaint is being made against a covered entity with major public contact. Should the agency not have a Language Access Coordinator, the individual should report the complaint to an agency supervisor and/or the Language Access Director at OHR. Please be sure to note the following so that we may best address your concern:
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Agency name,
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Date of incident,
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Time of incident,
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Location where incident occurred (i.e. address), and
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Name of the staff person encountered at the agency.
All incidents reported to the Language Access Coordinator, an agency supervisor, and/or the Language Access Director will be brought to the attention of the agency director of the agency in question.
Formal Language Access complaints of non-compliance may be filed with the Office of Human Rights. A “public complaint” of non-compliance refers to complaints generated by an individual, group, or organization alleging language access violations at covered entities.
To file a language access public complaint, select the link below:
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 * (Spanish)
 * (Vietnamese)
 * (Chinese)
 * (Korean)
 * (French)
 * (Amharic)
If an individual feels he/she has been directly harmed by an agency based on, for example, his/her national origin and/or race, a discrimination complaint with the Office may be filed. Select the link below to find more information on the formal complaint procedure and download a pre-complaint questionnaire.
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